Privacy policy

Last Updated: June 2026

PetLumeo (“we,” “our,” or “us”) operates the website https://petlumeo.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our Site, purchase products, or otherwise interact with us.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Payment information
  • Order details
  • Customer service communications

Information Collected Automatically

When you visit our Site, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of access
  • Cookie identifiers

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate regarding purchases
  • Improve our products and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional communications when permitted by law

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate the Site
  • Remember user preferences
  • Analyze website traffic
  • Improve user experience
  • Support marketing activities

You may adjust your browser settings to refuse cookies; however, certain features of the Site may not function properly.

4. How We Share Information

We may share your information with:

  • Shopify, our ecommerce platform provider
  • Payment processors
  • Shipping and logistics providers
  • Marketing service providers
  • Analytics providers
  • Legal authorities when required by law

We do not sell personal information in exchange for monetary compensation.

5. Shopify

Our store is hosted by Shopify Inc. Shopify provides the online ecommerce platform that allows us to sell our products and services.

Your data may be stored through Shopify’s data storage systems, databases, and general Shopify applications. Shopify stores your data on secure servers protected by industry-standard safeguards.

For more information, please review Shopify’s privacy practices.

6. Payment Processing

Payments are processed through trusted third-party payment providers. We do not store complete payment card information on our servers.

7. Email Marketing

If you subscribe to our marketing communications, we may send promotional emails. You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes

9. Your Rights

Depending on your state of residence, including California, you may have rights regarding:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of personal information
  • Data portability
  • Opting out of certain data uses

To exercise your rights, contact us using the information below.

10. Children’s Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

11. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet is completely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Information

PetLumeo

NOVA MARKETING LABS LLC

900 N Federal Hwy, Hallandale Beach, Florida 33009, United States