Refund policy

Last Updated: June 2026

At PetLumeo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

Customers may request a return within 30 days of receiving the product.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase is required.

Return Shipping

Customers are responsible for all return shipping costs unless the item was received damaged, defective, or incorrect.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

We may request:

  • Photographs of the product
  • Photographs of the packaging
  • Order information

Upon verification, we may provide a replacement, store credit, or refund.

Non-Returnable Items

The following items may not be returned:

  • Used products
  • Products damaged through misuse
  • Gift cards
  • Clearance or final sale items (if designated as such)

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Refund Timing

Refunds typically appear within 5–10 business days after processing, depending on your financial institution.

Order Cancellations

Orders may be canceled before shipment. Once an order has been shipped, it must follow the return process described above.

Contact Us

PetLumeo

900 N Federal Hwy, Hallandale Beach, Florida 33009, United States