Shipping policy

Effective Date: March 16, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our store.

1. ORDER PROCESSING TIME

Orders are typically processed within 1–3 business days.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, order processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

2. SHIPPING TIMES

Estimated delivery times:

United States: 7–15 business days

Delivery times are estimates and may vary due to:

- Carrier delays
- Weather conditions
- Customs processing
- High seasonal demand
- Incorrect shipping information

We are not responsible for delays caused by shipping carriers.

3. SHIPPING COSTS

Shipping costs are calculated at checkout unless otherwise stated.

Occasionally we may offer free shipping promotions. These promotions apply only to eligible orders and locations.

4. ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 2–5 days to update depending on the shipping carrier.

5. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address, the customer may be responsible for additional shipping costs.

Please contact us immediately if you notice an error in your shipping address.

6. LOST OR MISSING PACKAGES

If your tracking number shows delivered but you did not receive your package:

- Check with neighbors or household members
- Contact the shipping carrier
- Contact us within 14 days of the delivery date

We will assist in investigating the issue.

7. DAMAGED PACKAGES

If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged package and item.

8. INTERNATIONAL ORDERS

We primarily ship within the United States.

For international orders (if available), customers are responsible for any customs duties, taxes, or import fees imposed by their country.

9. SHIPPING RESTRICTIONS

Certain locations may have shipping restrictions depending on carrier availability.

10. CONTACT INFORMATION

If you have questions about shipping, please contact us:

Email: support@petlumeo.com