Shipping policy
Effective Date: March 16, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our store.
1. ORDER PROCESSING TIME
Orders are typically processed within 1–3 business days.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, order processing may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
2. SHIPPING TIMES
Estimated delivery times:
United States: 7–15 business days
Delivery times are estimates and may vary due to:
- Carrier delays
- Weather conditions
- Customs processing
- High seasonal demand
- Incorrect shipping information
We are not responsible for delays caused by shipping carriers.
3. SHIPPING COSTS
Shipping costs are calculated at checkout unless otherwise stated.
Occasionally we may offer free shipping promotions. These promotions apply only to eligible orders and locations.
4. ORDER TRACKING
Once your order has shipped, you will receive a tracking number via email.
Tracking information may take 2–5 days to update depending on the shipping carrier.
5. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address, the customer may be responsible for additional shipping costs.
Please contact us immediately if you notice an error in your shipping address.
6. LOST OR MISSING PACKAGES
If your tracking number shows delivered but you did not receive your package:
- Check with neighbors or household members
- Contact the shipping carrier
- Contact us within 14 days of the delivery date
We will assist in investigating the issue.
7. DAMAGED PACKAGES
If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged package and item.
8. INTERNATIONAL ORDERS
We primarily ship within the United States.
For international orders (if available), customers are responsible for any customs duties, taxes, or import fees imposed by their country.
9. SHIPPING RESTRICTIONS
Certain locations may have shipping restrictions depending on carrier availability.
10. CONTACT INFORMATION
If you have questions about shipping, please contact us:
Email: support@petlumeo.com