Shipping policy
Last Updated: June 2026
Thank you for shopping with PetLumeo.
We are committed to delivering your order as quickly and efficiently as possible throughout the United States.
Processing Time
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders are not processed, shipped, or delivered on weekends or federal holidays.
During periods of high order volume, processing times may be extended.
Shipping Locations
We currently ship only within the United States.
At this time, we do not offer international shipping.
Estimated Delivery Times
Standard Shipping: 3–10 business days
Delivery times are estimates only and may vary due to factors beyond our control, including weather conditions, carrier delays, holidays, and peak shipping periods.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
PetLumeo is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping addresses provided by the customer.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at info@petlumeo.com.
We will work with the shipping carrier to investigate the issue and assist in resolving the matter.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include photographs of:
- The damaged item
- The shipping box
- The shipping label
We will review your claim and provide an appropriate resolution.
Contact Information
PetLumeo
NOVA MARKETING LABS LLC
900 N Federal Hwy, Hallandale Beach, Florida 33009, United States
Email: info@petlumeo.com
Phone: +1 (754) 232-2222
Website: https://petlumeo.com